Latam airlines fast-check
Simplifying and speeding information checking in Latam Airlines app.
Position: UX Designer
Tools: Figma
Latam Airlines app delivers great UX writing during precise moments calling travelers’ attention to the phone. Investigating the app revealed:
Looking for the gate, Seat confirmation and Luggage dispatch. All needed to be more accessible. Not relying solely on text based interaction.
problem
Project
Following these observations, it is proposed A shortcut system to move across different screens’ information.
enabling the user to have the most important information in one single space.
user journey
The steps to be affected by the project’s flow proposal are shown in pink color.
Final screens
user testing
Context:
You have just reached the airport, took your luggage from the car, looking to update yourself on the status of your flight.
The crowd on the airport is pressing, you need to look for:
luggage capacity information,
Have your boarding ticket available
What offers the Latam Pass service has for you.
prototype
takeaways
It was revealed during research that some interactions, buying tickets for example, are still a problem for many users.
This project has the possibility to introduce customization. Letting the user create their own shortcuts